RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bukocollections@outlook.com. Please note that returns will need to be sent to the following address: 10101 Twin Rivers RD #655 Columbia Maryland 21044

Please note that the return shipping costs are the responsibility of the buyer. The buyer is expected to cover all return postage fees.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bukocollections@outlook.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

For exchange requests, please contact us at bukocollections@outlook.com.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, returns and cancellations are not accepted for these orders. All sales are final once the merchandise has been shipped. Please note that items shipped to the European Union are exempt from the standard 14-day cooling-off period and cannot be returned or canceled for any reason. As stated, your item is considered non-returnable regardless of its condition, even if it is unworn or unused, with tags, and in its original packaging. Please ensure that you review your purchase carefully before completing the transaction.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bukocollections@outlook.com.